Refund & Return Policy

Last Updated: 2 July 2026

At STOREONE.PK, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds are accepted for products purchased through our marketplace.

By placing an order on STOREONE.PK, you agree to the terms outlined in this policy.

1. Return Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect
  • The issue is reported within 48 hours of delivery
  • The product is unused and in original condition
  • Original packaging, tags, and accessories are included

Items that do not meet these requirements may not qualify for return.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Used or customer-damaged items
  • Items without original packaging
  • Clearance or sale items
  • Personal care, beauty, or hygiene products
  • Customized or made-to-order products
  • Certain digital products or downloadable goods

3. Return Process

To request a return:

  1. Contact our support team via email
  2. Provide your order number and issue details
  3. Share product photos/videos if requested
  4. Wait for review and approval

Once approved, our team will provide return instructions.

Email: pkstoreone@gmail.com

4. Inspection & Approval

Returned products are inspected after receipt to verify the reported issue.

STOREONE.PK reserves the right to approve or reject return requests based on:

  • Product condition
  • Packaging condition
  • Evidence provided
  • Compliance with policy rules

5. Refund Policy

Once we receive and inspect the returned product:

  • Approved refunds are processed within 5–7 working days
  • Refunds are issued using the original or suitable payment method

Refund Methods

  • 💵 Cash on Delivery (COD) → Bank Transfer or Mobile Wallet
  • 📱 EasyPaisa → Refund to EasyPaisa Account
  • 📱 JazzCash → Refund to JazzCash Account
  • 💳 Card Payment → Refund to Original Card (if available)

6. Shipping Costs

  • Return shipping costs may be deducted from the refund
  • No deduction if wrong or damaged product was sent by seller/STOREONE
  • Original delivery charges are non-refundable

7. Order Cancellation

  • Orders may be canceled before dispatch
  • Once shipped, cancellation may not be possible
  • Refusing delivery without valid reason may affect future orders

8. Delayed or Missing Refunds

If your refund is approved but not received:

  1. Check your bank or mobile wallet account
  2. Contact your payment provider
  3. Wait for banking processing times
  4. Contact STOREONE support if issue persists

9. Policy Updates

STOREONE.PK reserves the right to modify, update, or revise this policy at any time without prior notice.

Changes become effective immediately after publication on the website.

Contact Information

Email: pkstoreone@gmail.com

Address: Peshawar, University Road, Pakistan

Thank you for shopping with STOREONE.PK

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